Payment Policies

Self-Pay (Out-of-Network) Clients

Westchester Lactation will provide you with a superbill suitable to submit to your insurance. The superbill (which will also serve as a payment receipt) will be coded appropriately to the level of service provided during the visit. You agree to pay Westchester Lactation the listed fees via credit card or FSA at the time of booking.

Insurance (In-Network) Clients

Dana Hilsenrath, IBCLC, of Westchester Lactation is in-network with Aetna. Claims for care will be submitted directly to Aetna for consideration. Aetna's usual and customary allotment for each procedure will satisfy your account; ultimately, each client remains responsible for full payment for services. If Aetna applies any portion of the fees to deductible or coinsurance, your credit card on file will be charged.

A claim will be submitted for the care of you and your baby/babies. If any portion of your baby's claims are applied to cost sharing (i.e. deductible or coinsurance), you will be invoiced for those charges.

If your baby is not on your Aetna plan, you agree to pay $60 for the initial visit and $40 for any follow-up visits, in addition to any cost sharing for which you are responsible. You will receive a superbill for this amount and can submit for out-of-network insurance.

For Aetna clients only: A $50 convenience fee will apply for all in-home visits. This fee is not reimbursable by Aetna and is charged to the client directly when the appointment is booked. This does not apply to virtual visits.

Cancellation Policy

I understand that I am responsible for all charges associated with this visit. If I cancel with less than 24 hours notice, my credit card on file will be charged $50.

WIC Policy

A discount is available for WIC participants. Westchester Lactation reserves the right to limit the amount of discounted appointments that are available.

Travel Policy

A surcharge will be applied to home visits outside of the designated service area. Appointments outside of this service area may be made available at Westchester Lactation's discretion. This surcharge is not eligible for insurance reimbursement.

Payment Processing

Payments may be made electronically using a credit card or fund transfer. Westchester Lactation uses SquareUp to process payments. SquareUp meets the high standards of HIPAA and the banking industry for security and privacy with regard to financial transactions.